Transcomm Credit Union began in 1971, and is now one of Victoria’s most successful and respected providers of financial services.

Our Credit Union is a member owned organisation providing financial and other services to our members which are competitive in the general marketplace.

As from 1st July, 1999, Transcomm Credit Union, came under the supervision of the Australian Prudential Regulation Authority (APRA) as an Approved Deposit Taking Institution (ADI). APRA is responsible for the supervision and regulation of all ADIs, which includes Banks, building Societies and Credit Unions.

Transcomm Credit Union prides itself on its’ professional and friendly staff that offer quality customer service to members’ needs with integrity and efficiency.

Our 10 key promises to you

1. We will be fair and ethical in our dealings with you
2. We will focus on our members
3. We will give you clear information about our products and services
4. We will be a responsible lender
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise member rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote the Mutual Banking Code of Practice

We deliver on our guarantee to serve our members through our adoption of the Mutual Banking Code of Practice.

You can download a full copy of the Code here